Services
A documented support relationship for established organizations, with day-one security, cloud-first operations, and senior guidance when the stakes call for it.
Service Model
Most clients begin with a managed IT relationship: support, documentation, monitoring, lifecycle planning, and a commercial security baseline. From there, ETTE layers co-management, Virtual CIO, Virtual CISO, AI advisory, or specialized infrastructure support based on what the organization actually needs.
Service Areas
Most relationships start in one area and layer others over time. Use this map to understand how ETTE scopes the relationship; the links go deeper where a buyer or technical reviewer needs more detail.
For organizations that need responsive support, documented systems, lifecycle planning, and fewer surprises. Choose fully managed, remote-only, or co-managed depending on the internal capacity already in place.
Commercial security practices are part of the managed IT baseline. GuardRail makes posture visible, and Virtual CISO is available when an organization wants ongoing security leadership - often where auditors, funders, insurers, partners, or governance obligations are involved.
ETTE supports teams already operating in SaaS and cloud platforms, organizations moving in that direction, and environments that still depend on hosted, cloud, or on-premise servers.
vCIO focuses on technology direction, budget, vendors, and lifecycle planning. AI advisory is separate: Foundations, Depth, and Build support for governed adoption, team enablement, and later-stage custom or agentic workflows.
AI Advisory
Most teams already have shadow AI and no governance model. Our AI Strategy & Enablement practice starts with your outcomes, surfaces where AI is already in use, and builds a governed pilot program your team owns.
Always Included
Clarity that drives decisions
Across every service, your quarterly review turns system health, support, and project progress into plain-language reporting your leadership and board can act on - with security posture reported through ETTE GuardRail.
Service Level Objectives
Business-critical outages and security incidents.
Single-user outages and blocked critical functions.
Standard requests, software issues, access problems, and troubleshooting.
Planned changes and new user provisioning.
These are operational targets used to manage service quality, not contractual response guarantees. Emergency escalation terms are defined in the managed service agreement.
Our Process
We listen, learn, and understand your goals and constraints.
We build a right-sized plan aligned to your goals and budget.
We execute with care, minimize disruption, and keep you informed.
We continuously improve as your organization grows.
