Pricing

Simple, transparent per-user pricing.

No surprise invoices. Per-user monthly pricing that scales with your organization. Full-service plans start at $150 per user per month.

Plans

Choose the right level of support.

Remote-Only Managed IT
$125+/ user / month

Remote-only managed IT for distributed teams - the same security and support, without on-site visits.

  • Remote help desk, Mon–Fri 7 AM–7 PM ET
  • Cloud security & identity protection
  • Endpoint detection & response
  • Cloud backups (files & email)
  • Proactive device monitoring
  • Consistent, long-term engineers
  • Fixed-price projects & migrations

$1,500 / month minimum engagement

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Co-Managed Partnership
Custom

Scoped to your needs - ETTE supplements your internal IT staff with extra capacity, expertise, and around-the-clock security coverage.

  • Day-to-day operational support
  • Strategic advisory (senior technology guidance)
  • Endpoint detection & response
  • Patch management
  • 24/7 managed threat detection & response
  • Backup & disaster recovery
  • Coverage during staff absences

Pricing scoped to your environment

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Nonprofit pricing available. Scoped during your proposal based on headcount, support model, and service mix.

Compare Plans

Find the right fit.

Comparison of ETTE managed IT plans
  Fully Managed IT Remote-Only Managed IT Co-Managed Partnership
Best fitTeams that want IT fully handled, on-site and remoteDistributed, remote-only teamsTeams with internal IT that need added capacity and expertise
Minimum engagement$2,500 / month$1,500 / monthScoped to your environment
On-site supportIncluded - technician dispatchRemote only, no on-site visitsAs scoped
Help desk (Mon–Fri 7 AM–7 PM ET)Shared / overflow
Monitoring & patching
Managed security protection
Cloud productivity & identityAs scoped
Backup & recovery
Projects & migrationsFixed-priceFixed-priceAs scoped
Smooth Start onboarding
Virtual CIO (technology leadership)Add-onAdd-onCore to the partnership
Virtual CISO (security leadership)Add-onAdd-onAdd-on
AI Strategy & EnablementAdd-onAdd-onAdd-on
Works with your internal ITOptionalOptionalYes - alongside your team

Virtual CIO, Virtual CISO, and AI Strategy & Enablement are scoped as separate advisory engagements - each distinct, none bundled into the others. Every plan is scoped during a proposal conversation. Talk with an advisor to find the right fit.

Advisory Scoping

How advisory and AI pricing gets scoped.

We do not bundle advisory services into managed IT by default because the level of effort varies widely. The point is to make the scope clear before you buy: cadence, decision rights, deliverables, and the level of ETTE involvement.

Virtual CIO

Technology leadership

Scoped around roadmap, budget, lifecycle, vendor decisions, and senior-level guidance. This is high-level technology strategy, not hands-on AI implementation.

Typical shape: monthly or quarterly advisory cadence, with project support scoped separately.

Virtual CISO

Security leadership

Scoped around security governance, risk register ownership, policy, evidence requests, vendor-risk review, and board/security reporting beyond the managed security baseline.

Typical shape: fractional security leadership with a defined meeting cadence and evidence responsibilities.

Always Included

Every plan includes.

Help Desk Support

Live Mon–Fri, 7 AM–7 PM ET from engineers who document your environment and know your setup.

Managed Security Baseline

Identity, endpoint, email, backup, awareness, and monitoring controls managed from the start.

Proactive Monitoring

Continuous monitoring of your infrastructure so issues are detected and addressed before they affect your staff.

Patch Management

Operating systems and common business applications patched on schedule - included, not an add-on.

Documentation

Your environment documented completely - every device, account, and configuration - as the foundation of responsive support.

Vendor Coordination

Support across core technology vendors so your team is not left translating between providers.

Service Level Objectives

How urgent work gets prioritized.

Urgent

20 min

Target response for business-critical outages, security incidents, and failures affecting multiple users.

High Priority

60 min

Target response for single-user outages, significant degraded performance, and blocked critical functions.

Normal

90 min

Target response for standard support requests, software issues, access problems, and troubleshooting.

Change Requests

8 hrs

Target turnaround for planned changes, new user provisioning, and non-urgent infrastructure tasks.

These are operational targets used to manage service quality, not contractual response guarantees. Emergency escalation terms are defined in the managed service agreement.

Common Questions

Pricing FAQs.

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